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1. CANCELLATION OF CONTRACTS FOR GOODS AND RETURNS POLICY – FOR CONSUMERS ONLY 
1.1 This section applies to consumers only (and not to businesses or other organisations) who order goods 
1.2 If you wish to cancel your order: 
    (a) you can notify us by email to sales@chelfordfarmsupplies.co.uk before we have dispatched the goods to you; or 
    (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 above. 
1.3 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. 
1.4 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason the these costs have not been paid by you) the costs of delivery to us. 
1.5 The rights to return the goods to us as referred to in clause 6.3 will not apply in the following circumstances: - 
* in the event that the product has been used 
* in the case of software, audio or visual products, where the packaging has been unsealed 
* where the products are magazines or newspapers 
* to any products that we have made or customised specifically for you 
The provisions of this clause do not affect your statutory rights. 
2. DELIVERY
2.1 We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 30 days of your order. 
2.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 10 working days of the delivery of the goods in question. 
2.3 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 30 from the date on which you ordered the goods. 
3. PRODUCT LIABILITY
3.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. 
3.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 30 from the date on which you ordered the goods. 
3.3 If you notify a problem to us under this condition, our only obligation will be, at your option: 
    (a) to make good any shortage or non-delivery; 
    (b) to replace or repair any goods that are damaged or defective; or 
    (c) to refund to you the amount paid by you for the goods in question in whatever way we choose. 
3.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 3.3(c) above. 
3.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. 
3.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 

1. CANCELLATION OF CONTRACTS FOR GOODS AND RETURNS POLICY – FOR CONSUMERS ONLY 

1.1 This section applies to consumers only (and not to businesses or other organisations) who order goods 

1.2 If you wish to cancel your order: 

    (a) you can notify us by email to sales@chelfordfarmsupplies.co.uk before we have dispatched the goods to you; or 

    (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 of the Terms and Conditions (found below). 

1.3 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. 

1.4 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required, less (if for any reason the these costs have not been paid by you) the costs of delivery to us. 

1.5 The rights to return the goods to us as referred to in clause 6.3 (found below) will not apply in the following circumstances: - 

* in the event that the product has been used 

* in the case of software, audio or visual products, where the packaging has been unsealed 

* where the products are magazines or newspapers 

* to any products that we have made or customised specifically for you 

The provisions of this clause do not affect your statutory rights. 

2. DELIVERY

2.1 We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 30 days of your order. 

2.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 10 working days of the delivery of the goods in question. 

2.3 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 30 from the date on which you ordered the goods. 

3. PRODUCT LIABILITY

3.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. 

3.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 days of our maximum delivery period of 30 from the date on which you ordered the goods. 

3.3 If you notify a problem to us under this condition, our only obligation will be, at your option: 

    (a) to make good any shortage or non-delivery; 

    (b) to replace or repair any goods that are damaged or defective; or 

    (c) to refund to you the amount paid by you for the goods in question in whatever way we choose. 

3.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 3.3(c) above. 

3.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. 

3.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 

Clause 4.2

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, at our contact address, of the problem within 10 working days of the delivery of the goods in question.

 

Clause 6.3

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

 

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