Delivery & Returns
Extended Christmas Returns Policy
We’ve extended our usual returns policy for the festive season! Any gift purchased between 1st November and 24th December 2019 can be returned for a refund or exchange up until the 28th January 2020 if unwanted or unsuitable. The original proof of purchase must be kept, the item must be unused and all of the manufacturer’s tags must be intact.
*This extended returns policy excludes any animal supplements, medicines or feed.
Standard UK Mainland Delivery (2-3 day service): £4.95 on couriered orders under 25kg, FREE on couriered orders over £50 and under 25kg
Next Day UK Mainland Delivery (orders placed before 2pm Monday-Friday): £6.95 on couriered orders under 30kg, FREE when you spend over £100 - enter code FAST24 at the checkout
For palletised items, such as Timber, Feed and Bedding, delivered by one of our CFS delivery vehicles the shipping cost is based on the delivery postcode at the following rates:-
- 0-5 miles = £15
- 5-10 miles = £24
- 10-15 miles = £30
- 15-20 miles = £36
For palletised orders to be delivered to postcodes outside of our local delivery zone, please call 01625 861588 for a delivery quote.
Scottish Highlands and Islands, Northern Ireland, Isle of White and Isles of Scilly Delivery Information
Postcodes; IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE - 2 Day Delivery at £11.30
Northern Ireland; 2 Day Delivery at £12.70
Isle of White; 1-2 Day Delivery at £9.70
Isles of Scilly; 2 Day Delivery at £12.70
EU & International Delivery
We May Require A Signature
To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it as many of our parcels require a signature. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure that you let us know beforehand.
If We Anticipate A Delay
In the rare instance that there will be an unexpected delay with your order, we will notify you and provide you with an alternative delivery date at your convenience. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.
Problems With Your Delivery
Please contact us within 5 working days if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging. If you do not contact us within this timeframe we will not be able to accept any claims for goods that have been damaged in transit.
You will receive a notification of dispatch with your consignment number. If the service on which we've sent your parcel is tracked then you can use this consignment number to track your parcel on the courier’s own website.
Collect From Store
If you live close by, you can also collect direct from our store for free and you will be informed when your items are ready to collect. Your order will be held in store for 7 calendar days only, after which if you fail to collect we will cancel your order and provide you with a refund. When collecting your item in store please bring with you a print out of your order confirmation and proof of ID (this can be a driving license, passport, ID card, utility bill or payment card)
Please contact our internet department for more details on 01625 861588 or firstname.lastname@example.org
We hope you are happy with your order, however you can shop with us with the peace of mind that you may return your items if they are unsuitable within 28 days at the buyer’s cost. If you purchased your goods in store please retain your receipt as a proof of purchase and return to us within 28 days of purchase.
You may make your own arrangements to return your goods. Alternatively we can send you a pre-paid Returns Label via email at the cost of £6.00 (UK Mainland Only). You can purchase this over the phone or by clicking here.
When returning items to us, please package the item safely and securely including a note stating your order number, name, address, contact telephone number/email address and reason for returning the item. We recommend obtaining a proof of postage when dispatching the parcel.
Once received, we will check over your item and if everything is in order, we will issue a refund to your original method of payment and provide you with an email confirmation. We aim to process your refund the very same day we receive your return, or the next working day.
Returned goods should be addressed to: Internet Returns, Chelford Farm Supplies Ltd, Knutsford Road, Chelford, Cheshire, SK11 9AS
Please package your items with the manufacturer's packaging as was sent to you (e.g. shoe box or cellophane wrapper) within an outer box or suitable bag. The item must still have the manufactuer's original tag attached. We are unable to accept returned goods if the manufacturer's packaging (e.g. shoe box) has been used as the outer postal packaging as we are then unable to offer the goods for resale to other customers.
If you require an exchange, please do not hesitate to contact our internet department on 01625 861588 (option 5) or email@example.com and we will be more than happy to help.
Returns Policy Wording
Please make sure that you protect items from becoming soiled or damaged whilst trying them on. On cancellation for whatever reason you must follow our returns procedures and return to us the Products we have delivered to you in accordance with these procedures.
If the item(s) you have received are faulty, incorrect or damaged on delivery we will reimburse your reasonable return costs and (at your option) replace the products (wherever possible) or refund you for the price paid plus delivery charges of any such products provided that the products are complete and in "as delivered" condition as supplied in their original packaging. We recommend that all returns are sent via Royal Mail standard service and you must always obtain a certificate of posting. Alternatively please contact our internet department on 01625 861588 option 5 and we can arrange collection. (Please note we may ask you to provide photographic evidence of the damage / defect via email)
It is your responsibility to arrange collection of unauthorised returns from our premises, for example those that have been returned because they were defective but which are consequently found not to be defective; accordingly we reserve the right to return these products to you at your cost. Such product will be held for a period of six months after which time the product will be destroyed if you have not made the appropriate arrangements for the goods to be returned to you.
You have a legal obligation to take reasonable care of the Products while they are in your possession pending return.
If you are not fully satisfied with the purchase you have made, for any reason, then you may return the product(s) within 28 days of receiving and in its original condition, for a full refund of the price of the product(s). Please return the product(s) with the original packaging to ensure that there is no damage during transit. In this case you shall be responsible for the cost of return to us.
If you would like to return the products in person, you can bring them to our store in Chelford, Cheshire. You will only be able to return products to our store provided that you have complied with all provisions of these Terms and Conditions and have taken with you to the store a copy of your original Delivery Note and the actual payment card used to purchase the Products.
If you paid for Products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.
All refunds will be made within 30 working days either:
- (where Products have not yet been delivered to you) of our confirmation in writing to you that your order has been cancelled; or
- (where Products have been delivered to you) of the return of the Products to us
If you paid over the phone for your products we may need to contact you for your original card details as all card details taken over the phone are subsequently destroyed for your security.